POINT OF CONTACT - The salon's preferred method of communication is messaging. Please ensure that your phone number and e-mail is up-to-date for emergency contact.
- For reschedulation, refer to confirmation e-mail or visit fresha.com
- For urgent matters and assistance, please message (305) 209-2779, do not call the salon or your artist. They cannot be liable for appointment changes.
- For all other inquiries, please e-mail contact@lashpromiami.com
NON-REFUNDABLE - Please be advised that by reserving an appointment with Lash Pro Miami (Lash Pro, LLC), you are agreeing to a one-time payment in exchange for a board-certified professional’s service and time. As time is irreplaceable, it is a non-refundable and cannot be awarded towards a future appointment if your appointment is missed. It is your due diligence to inspect the salon’s work before your reservation and you are encouraged to communicate any alterations desired, before leaving your appointment. If pre-mature shedding occurs, an assessment must be scheduled within 3 days, with the original service provider. Please text salon for arrangements. Services cannot be guaranteed for guests with existing damaged lashes, excessively dirty lashes or guests who cannot lay still with eyes closed for the duration of services. Please carefully select the desired appointment date and time as SAME DAY reservations are FINAL, will be charged in full and is non-refundable. Please reserve appointments with a credit card you intend to pay with.
CANCELLATIONS/ RESCHEDULATIONS - By cancelling an appointment, you are accepting to forfeit your deposit; therefore, appointments SHOULD NOT BE CANCELLED, but it must be RESCHEDULED to a later date in order to apply your deposit to your next appointment. The changes must be made 12 hours prior to service time via fresha.com. SAME DAY APPOINTMENTS ARE FINAL. Guests have up to 12 hours to reschedule appointments without accruing any charges. Re-scheduling an appointment within a 12-hour time frame is equivalent to a cancellation and is subject to a late cancellation fee. The late cancellation fee is 50% of the entire service booked. A less than 3 hour notice of rescheduling and/or canceling is equivalent to a No-Show as it does not allot enough time for a replacement client to commute to the salon. The No-Show fee is 100% of the service(s) booked. No exceptions outside of medical emergency. Please carefully review your appointment date and time, Lash Pro Miami cannot exempt charges for mis-booking. Same day appointments are final. Charges cannot be exempt for delayed travel plans. Please do not reserve an appointment on the same day you are flying.
REFILLS - Refills are honored 2-3 weeks from the original service date, with at least 50% of lashes previously applied. Any appointments made 4 weeks from the original service date or with less than 50% will be charged as a "Full Set." Foreign fills must have at least 50% of lashes originally applied, with no clumps or lashes stuck together. If the above conditions are not satisfied, guests are required to book a removal and Full Set. We do not offer partial refills, services are charged in accordance with the price disclosed at booking. Violations are subject to refusal of service and charged in full for the service time reserved.
NO ADDITIONAL GUESTS - Please do not bring friend(s), boyfriend, husband, children, baby, or pet to your appointment. Movements and noises can startle working staff and patrons, and deem a hazard to the nature of our establishment. Please silence phones and finish all calls prior to entering the salon. Please keep eyes closed for the entire duration of your service, unless otherwise instructed by your specialist. Violators will be refused service and charged in full for the service time reserved.
ARRIVE WITH CLEAN LASHES - Clean lashes are the foundation of a healthy and long-lasting eyelash extension application. Please shampoo your lashes before or upon arrival, if you have been sweating or have applied products on/around the eye areas in the past 48 hours. Extensions with visible signs of mascara wear will be required to get a new set. Mascara cannot be removed completely from extensions; therefore, the extensions will not bond and last. The retention of my lashes will not be guaranteed if specialist disclose any elements of oil or make-up are present. A repeat offense may be subject to refusal of future bookings.
15-MINUTE GRACE - Lash Pro Miami is located on a heavy-traffic road, please plan your travel accordingly as events, accidents and delays occur frequently in the city of Miami Beach. Please contact the salon if you will be late to your appointment; otherwise, your appointment will be terminated and you will be charged in full for the service reserved. Due to quality concerns, your artist is prohibited from starting services 15 minutes past appointment time. For the same quality concern, you may experience up to 15 minutes wait time. Lash Pro Miami will not exempt charges due to weather conditions (excluding governed declare state of emergency), flight cancellations/delays, babysitter/nanny cancellations. Please do not plan travels too closely and have reliable resources.
TRANSPORTATION - Lash Pro Miami does not have an attached parking facility, please plan additional travel time to find parking in one of the garages listed here. If you are arriving in an Uber/Lyft, please double-check that you have the correct address: 407 Lincoln Road, as Lash Pro Miami is not affiliated with these platforms.
COVID-19/ILLNESS - For the safety of our staffs and guests, we ask that you post-pone/reschedule your appointment should you experience symptoms of a fever, cough, or cold. In the incident in which you arrive with these conditions, you will be refused service and charged for the full amount of your service. Because the application of eyelash extensions requires very close contact between our staff and client, maintaining good health is our number one priority. Should you need to cancel due to symptoms of COVID-19, you are encouraged to get tested for yours and our community's best interest. Results can then be e-mail to contact@lashpromiami.com to process a refund of your cancelled appointment. Clients whom have cancelled due to symptoms of illness will not be able to re-book without medical clearance.
MEDIA RELEASE - By receiving services from LASH PRO MIAMI (Lash Pro, LLC) you acknowledge that the establishment is under security surveillance at all time, and before and after photos may be documented, for quality and safety concerns.

Client Agreement

I have read, understand and agree to the above terms and conditions disclosed to me by Lash Pro Miami. By reserving an appointment, I take full responsibility for all consequences disclosed if I am at breach of contract. I give permission to my lash extension specialist to perform the lash extension procedure we have discussed, and will hold him/her and his/her staff harmless and nameless from any liability that may result from this treatment. I have accurately disclosed all known allergies, prescription drugs, or products I am currently ingesting or using topically. I understand my lash extension specialist will take every precaution to minimize or eliminate negative reactions as much as possible. In the event I may have additional questions or concerns regarding my treatment, I will consult the lash extension specialist immediately. I agree that this constitutes full disclosure, and that it supersedes any previous verbal or written disclosures. I certify that I have read, and fully understand, the above paragraphs and that I have had sufficient opportunity for discussion to have any questions answered. I understand the procedure and accept the risks. I understand that refunds are not granted due to any reaction that may occur from this service. I do not hold the lash extension specialist, responsible for any of my conditions that were present, but not disclosed at the time of this procedure, which may be affected by the treatment performed today.

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407 Lincoln Rd